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SupportPortal 3.3
Lightweight PHP/AJAX web based help desk and support ticket software.
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Review AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. A |
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Changelog: Version: 3.3(17 Apr 2012) New application appearance and themes Version: 3.2(24 Dec 2009) Removed potential security risks Version: 3.1(06 May 2009) New skin theme developed Version: 3.0 |
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(SupportPortal.zip - 2.77 MB)
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