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LBE Desktop Helpdesk 4.0.188
Easy to use helpdesk software - sensibly priced to suit all business sizes
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Review Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent. |
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Changelog: Version: 4.0.188(25 Mar 2012) 1. Allow renaming of Job, Problem To-do and Solution 2. New System Option to make entry in Solution field mandatory before closing Job 3. Add operator privileges to control if operators may change a Job's priority, change target completion datetime , close jobs, place jobs on hold. Version: 4.0.184(20 Jan 2010) Bug fixes,new features Version: 186(26 Jan 2011) Bug fixes,new features Version: 4.0.184(20 Dec 2009) Bug fixes,new features Version: 4.0.182(24 Nov 2008) Bug fixes,new features Version: 4.0.181(04 May 2008) Bug fixes,new features Version: 4.0.0.180(20 Dec 2007) Bug fixes,new features Version: 4.0.173(18 May 2007) Bug fixes,new features Version: 4.0.171(16 May 2007) Bug fixes,new features Version: 4.0.167(08 Mar 2007) Bug fixes,new features Version: 4.0.166(22 Feb 2007) Bug fixes,new features Version: 4.0.165(22 Jan 2007) Bug fixes,new features Version: 4.0.163(05 Oct 2006) Bug fixes,new features Version: 4.0.157 Tags: | Help Desk | Helpdesk | Issue Tracking | Customer Support |
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(lbehdesk.zip - 4.41 MB)
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