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Public Folder HelpDesk for Outlook - PFHD.zip(2.26 MB)

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Review Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an ...
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