SWORD | Service Work Orders Routing & Dispatch

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SWORD is a complete Customer Service and Order management software application.SWORD has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices.

Moreover, SWORD is a very powerful tool for tracking orders that need to be dispatched to field service personnel.

Plus, SWORD is ideal for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs.

SWORD includes solutions for the following service business challenges:

Service Orders, including Scheduling, Dispatch and Routing tools

Accounts Receivable, including Invoicing, Receipts Journal and Aging Reports

Customer Relationship Management (CRM), Letter and Proposal Campaigns

Execute Customer Satisfaction Surveys and Track the Results

Maintenance Plan Tracking and Documentation

Drag and Drop Scheduling Calendars for Service Orders and Personnel Scheduling

Track Expenses

SWORD is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls.Also, SWORD is popular among in-house maintenance and IT departments.



The application is compatible with QuickBooks® Customer, Items and Employee files.Optionally, Service Orders generated in SWORD can be easily transferred into QuickBooks® as Invoices using our *SCA QuickBooks link.

Multi-user capable and network-ready.

Runs in Win'95, Win'98, Win2000, Windows XP, Windows 2003 Server, Vista, Windows 7.



*SWORD with the optional Special Commerce Agent (SCA) for QuickBooks, provides a link so Customer data and Service Orders can be easily transferred to QuickBooks as Invoices.