Buy ISO/IEC 20000 Foundation Complete Certification
ISO/IEC 20000 Foundation Complete Certification Review:
This book and its accompanying eLearning course is regarded as a classic in its field.Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, Guidance on scope definition and applicability of ISO/IEC 20000-1, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.
A standard that enables organizations to prove the quality of IT Services to clients and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements.This delivers a significant competitive advantage, since clients demand high quality of IT Services.These organizations need IT-professionals who are certified for ISO/IEC 20000.
Like the first book (ITIL v3) this one contained some basic editorial mistakes but the content was well structured and easy to read.All in all a great study guide however it does not replace the need to obtain and study the official ISO/IEC 20000-1 and 20000-2 material.The eLearning Program, although not as closely aligned to the book as the previous one (ITIL v3), once again provided an excellent way to quickly and thoroughly review the content just before the exam.
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